To Our Patients:
If you are provided with a prescription as part of your treatment, it is important to understand our policy regarding refills, how to request a refill if necessary, and what you can expect for how your request will be processed by us. Please read the policies and notifications below and ask your nurse for clarification of any points you may not understand.
- If you need a refill, make your request at the pharmacy at which the prescription was initially filled. Your pharmacist will then contact us electronically for refill approval. If you are here for a regular or follow-up appointment, you may make your refill request during your appointment to save time.
- Refill requests should be made prior to 3:00 pm, Monday thru Thursday and Noon on Friday. We do not process refill requests after these times.
- Due to the availability of your physician, your refill request may take up to two business days to be processed. Please check your prescription levels and make your request prior to running out of medication or the start of a weekend to ensure you have adequate medication supplies to last until your refill is processed. When weekends and/or holidays are involved, this could be a wait of four to five days.
***IMPORTANT CHANGE EFFECTIVE 10.06.2014***
The U.S. Drug and Enforcement Administration has changed the classification of hydrocodone combination products – HCPs (Narcotic pain relievers, I.e. Norco, Vicodin, Lortab) to Schedule II of the Controlled Substances Act.
To comply with this new legal change, PATIENTS REQUESTING A REFILL OF AN HCP MUST FOLLOW THE PROCEDURES LISTED ABOVE, BUT WILL BE REQUIRED TO COME TO YOUR PHYSICIAN’S OFFICE TO PICK UP A NEW WRITTEN PRESCRIPTION.