Coronavirus Announcement & Updates
*** TELEHEALTH CONSULTS VIA WEBCAM MAY BE AN OPTION FOR PATIENTS. CALL 815-398-9491 FOR INFO.***
Ortho Illinois, Ortho Illinois Rehabilitation, Injury Express, FitRight, and Ortho Illinois Surgery Center are taking all necessary measures to protect our patients and staff from the spread of the Coronavirus (COVID-19). As “Essential Businesses” as defined the Governor’s Executive order for Shelter in Place, our offices remain open during our regular business hours with the two exceptions noted below. We maintain access to care for those patients affected by injuries/conditions and in pain to help them avoid potential exposure to sick patients in a hospital setting and to help our local hospitals instead devote more resources and supplies to treating the sick.
- Our Elgin clinic will close at noon on Fridays until further notice.
- Our Crystal Lake Rehabilitation office has suspended weekend hours until further notice.
This page will be updated regularly to reflect any changes that may become necessary.
These extraordinary times require vigilant actions to help keep patients and staff safe and help reduce the spread of the virus. We’ve taken the following measures that may in some instances create minor inconveniences or increase time needed by patients. We ask for your patience and to join us in the recommended practices to limit risks.
- Patients who have traveled to a Level 3 region, have been exposed to the COVID-19 virus, or are experiencing any symptoms such as fever, cough, and difficulty breathing are asked to call us at 815-398-9491 to reschedule their appointment.
- Employees who have traveled to a Level 3 region, been in close contact with someone who has been diagnosed with COVID-19, or are experiencing any symptoms of the virus are required to stay home for a minimum of 14 days.
- All persons, including employees arriving for shifts, entering our facilities will have their temperature taken and asked screening questions at the entrance. Those with a fever or who have had COVID-19 exposure or exhibiting illness symptoms will be rescheduled. People with a mild cough or cold (with no fever and no exposure to the virus) will be provided with a mask to wear while on site. Additional protocols may be applied and may vary by physician. These include, but are not limited to, advance rescheduling of any patient that may be at higher risk/serious complications if exposed to COVID-19 virus.
- Patients are asked to wait in their vehicle until 10 minutes before their scheduled appointment to check in to support efforts for social distancing by reducing the number of people in the lobby and waiting areas.
- To limit the number of people in our lobby and waiting area, we are asking patients to come to their appointment alone, or if assistance is necessary, to limit guest to 1 person.
- Daily cleaning and disinfecting routines have been increased, including sanitation of all surfaces, doorknobs, etc. throughout the lobby, waiting and clinical areas.
- A “no guests” policy in the clinic exam rooms has been implemented. Only the patient will be taken back to the exam room with an exception of one person to assist the patient if medically necessary.
- Ortho Illinois Surgery Center limits patients to a single companion to reduce the number of people utilizing the waiting room.
- Physicians are reviewing current schedules and incoming requests for appointments to reschedule non-acute patients falling into high risk groups and encourage isolation during the epidemic. Depending on the specialty, non-urgent appointments and surgeries are being delayed until conditions improve to support social distancing measures.
- Clinical and support staff have been relocated to work from home when possible, or experiencing one day on, one day off work schedules to reduce the staff in the facility and lower risk of exposure.
- There has been an increase in hand sanitizer stations throughout of facilities for patient and staff use.
- We have suspended the use of patient self-check in kiosks and the use of iPads for patients to complete questionnaires during appointment check in. Patients will instead be asked to complete these forms through the Patient Portal in advance of their appointment.
- TeleHealth care via webcam is also offered to patients under special conditions to provide access to care when unable to attend in person.
- The coffee service areas at our Roxbury clinic in Rockford and Algonquin clinic has been suspended until further notice.
- Ortho Illinois providers and staff are required to follow hand washing protocols and stay home if they are experience any potential symptoms of illness.
- Patients are reminded to wash hands frequently, and to understand and follow CDC recommended precautions to protect themselves and their family.
For additional and specific information, please read the FAQs section below.
It is so extremely important to us and our community that we all do our part. We will continue to keep you informed. Please reach out to us with any questions or concerns. Our patients and community health are our top priority.
To learn more, please visit the Centers for Disease Control and Prevention (CDC) website.
Is it safe to keep my scheduled OrthoIllinois appointment?
Yes. Unless you have been contacted by us to reschedule, advised by your primary care physician to avoid leaving your home for non-vital reasons, have recently traveled to a Level 3 region, have been in contact (closer than 6 feet) with someone confirmed as COVID-19 infected or a carrier, or are exhibiting symptoms yourself our physicians and therapists are seeing patients as scheduled. However, each person should adapt the precautions they are most comfortable with and we understand and will respect your wishes if you prefer to reschedule your appointment. Please call us at 815-398-9491.
Are there any changes to Ortho Illinois’ operating hours?
No. At this time all locations of Ortho Illinois, Ortho Illinois Rehabilitation, Injury Express, FitRight, and Ortho Illinois Surgery Center are maintaining regular business hours.
How do I cancel my appointment?
If your health or your concerns regarding COVID-19 risk require you to reschedule your appointment, please call us at 815-398-9491. If you are within a few days of your scheduled clinic or rehabilitation appointment and have already received your appointment reminder you may also request a cancellation or reschedule through that link.
Can my family members or friend still accompany me to my appointment or surgery?
We ask for you to use good judgement in helping us minimize the number of people in our waiting room. For clinical appointments, your companion(s) will not be allowed to accompany you into the exam room unless medically necessary to provide assistance, and limited to one person. At OrthoIllinois Surgery Center patients are allowed one person to wait in the waiting area.
What if I have a slight cough or cold? Will I be able to keep my appointment?
Our protocols include asking screening questions about your current health status at check in. Patients exhibiting a slight cough or mild cold will be provided with a surgical mask to wear while in the facility as a preventative measure against the spread of germs. If a patient elects not to wear the provided mask, their appointment will be rescheduled until a time they are back to good health.
If the Rockford YMCA is now closed to members, are the OrthoIllinois rehabilitation appointments still accessible at that site?
Yes. The Riverfront YMCA in Rockford at 200 Y Blvd. will remain open to access your rehabilitation appointment as usual.