Patient Portal FAQs

Patient Portal FAQs

What if I forget my password?

You will need to contact our office at 815-398-9491 and request a new password be issued.

Do I need any special equipment or software to use the Patient Portal?

Ortho Illinois’s Patient Portal is available through any computer with Internet access. You will not need special software, just log on to and click the Patient Portal button. The Portal is compatible with PC and MacIntosh, and most browsers.

Can I request prescription refills through the Patient Portal?

At this time, prescription refill requests are not accepted through the Patient Portal. However, new conveniences and services will continually be added so log on frequently to see new enhancements!

How do I notify Ortho Illinois if any of my personal information changes?

The Patient Portal offers you the convenience of viewing the demographic information we have on record for you and making changes to that information. Contact information such as your address, phone numbers, and email may be changed when needed as well as personal information such as name of employer or insurance provider. You can also change the name of the pharmacy to which you prefer us to send any prescription orders.

Can I make my next appointment through the Patient Portal?

When you log in, you have the option of submitting an appointment request and indicating your preferred day of the week and time. Your doctor’s scheduler will then contact you either by phone or through a message on the patient portal to set the actual appointment.

Will I now receive reminders of upcoming appointments?

Yes. This service is automatically initiated when you request Patient Portal access. But because we will never send private or health information through email, you will receive an alert at your email address that you have a message on the Patient Portal, where you can log in to receive your posted message.

How long until I receive a response?

Communications are monitored only during our regular Monday – Friday operating hours – so the Portal should only be used for non-urgent requests. We will try to get you a response within 24 hours, but depending on the nature of your request, more time may be needed before we are able to reply. You will receive an email alert advising you to log in to the Patient Portal to privately review our response to your communication.

Can I communicate with my doctor through the Patient Portal?

You can use the Portal to send and receive non-emergency communication and requests to your physician or nurse. All incoming communication is received at a central location at Ortho Illinois where it is distributed to the appropriate person for response. Please remember that communication through the Patient Portal is not a substitute for clinical appointments and will not be used to make a diagnosis or issue medical advice for conditions not currently being treated by your doctor.

Is there a charge for the service?

No. The Patient Portal is provided as a free convenience for our patients.

Is my confidentiality and privacy maintained on the Patient Portal?

Yes, your privacy is a priority for us. The Patient Portal connects to a secure web site and utilizes encryption for all communications. Only limited information is available through the Patient Portal and your medical record is not displayed or accessible. In addition, the system will automatically lock your account if there are three failed attempts to log in. You may also ask us to deactivate your access at any time.

How do I sign up to use the Patient Portal?

Just give us a call at 815-398-9491 and ask to begin access to the Patient Portal service. After your identity has been confirmed you will be asked for your permanent email address and issued a user name and password. Access to the Patient Portal is available from the home page at You can also stop at the check-in counter in our office to request the service and receive your user name and password on-site.